Warnings and coloured bars

What the coloured bars and buttons at the top of the screen mean, and what to do about them.

Who can do this: Everyone

Major uses coloured bars across the top of the screen, and coloured buttons in the header, to tell you that something needs fixing. Each one disappears by itself as soon as the problem is solved.

The licence bar

Message	Meaning	What to do
"Your Major trial ends in … days."	You are still in the trial.	Nothing urgent; contact us about a subscription.
"Your Major trial ends in … days — renew your license to keep selling."	The days are running out.	Renew the licence.
"Only … days left! Renew your Major license before sales are paused."	The last days.	Renew today.
"Your trial has ended. You can't start new tickets until you renew your Major license …"	New sales are stopped.	Renew the licence. Until you do, open tickets, reports, returns, closing the shift and backups still work — your data is not lost.
"We need to verify this device's time …"	The server PC's clock is wrong (it went backwards).	Correct the date and time on the server PC, or import a new licence file.

The Renew license link in the bar opens the admin page that holds the licence (for the owner). Details in Licence and trial.

"Can't reach the server. Trying to reconnect…"

This device cannot see the server — the network is down, or the server PC is off. Major keeps trying by itself. Check that the server PC is on and that the network cable or Wi-Fi works. See Troubleshooting.

If you open a new page while offline you will see You're offline — the page opens by itself as soon as the connection is back.

"Updated to … — reload when you are ready"

The server was updated to a new version. Finish what you are doing (close the ticket, for example) and press Reload so this device picks up the new version. (Updates)

Database bars

"This till cannot reach its database. It will not sell until that is fixed."
"This till's shared database needs upgrading before it can sell."

Both appear only in shops that use a shared database. Open database settings takes you to where it is fixed. (Database)

Coloured buttons in the header

Button	Meaning	What to do
No receipt printer (red)	No active receipt printer in this branch — receipts will not print.	A manager adds a printer or switches one on in Settings → Printers. (Printers)
Print program isn't running	The print program on the computer with the printer is closed — receipts are waiting, not lost.	Open the till app on that computer, or restart it; whatever is waiting prints by itself.
Backup out of date / Backup failed	The last backup is old, or the last attempt failed.	Take a backup now. (Backups)
A checklist icon	The shop's setup is not finished.	Press it to continue the getting-started list. (Shop readiness)