Messages

Every message the app shows when it refuses something, with its code.

Who can do this: Owner Manager

When Major refuses something, it says why in a sentence. This page lists every such sentence by area, each with its code — the code is what you quote to support. «…» stands for a number or a name filled in at the time.

Licence

Code	Message
`SALES_TRIAL_EXPIRED`	Your Major trial has ended — you can't start a new ticket. Renew from the License screen to continue. Open tickets, refunds, shift close and reports still work.
`SALES_PROVISIONAL_EXPIRED`	The trial has ended. Renew from the License screen to start new tickets.
`TIME_VERIFICATION_REQUIRED`	There's a problem with this device's time. Fix the system clock or import a new license file to resume selling.
`TERMINAL_CAP_EXCEEDED`	You've reached your plan's till limit. Revoke a till or upgrade your plan to pair more.
`LICENSE_EMPTY`	Paste the licence file's contents first.
`LICENSE_UNREADABLE`	The licence file couldn't be read on this machine. Try again.
`LICENSE_MALFORMED`	That isn't a valid licence file. Copy the whole of license.dat exactly as it is and try again.
`LICENSE_UNVERIFIABLE`	This version of the app can't verify licences. Update it and contact support.
`LICENSE_SIGNATURE_INVALID`	The licence file's signature doesn't check out: it was edited or wasn't issued by us. Ask support for a fresh copy.
`LICENSE_WRONG_MACHINE`	This licence was issued for a different machine. Send this machine's fingerprint to support to get one for it.
`LICENSE_INVALID`	This licence file isn't valid for this machine. Contact support.
`LICENCE_REQUIRED`	This release needs a licence

Shifts and the drawer

Code	Message
`SHIFT_REQUIRED`	Open a shift before starting a ticket.
`SHIFT_ALREADY_OPEN`	A shift is already open on this branch.
`SHIFT_CLOSED`	This shift is closed and can't be changed.
`SHIFT_CLOSED_CONCURRENTLY`	The shift was closed while this was being recorded, so nothing was saved. Open a shift and try again.
`SHIFT_INVALID_AMOUNT`	The amount has to be more than zero.
`SHIFT_INVALID_MOVEMENT_TYPE`	Choose cash in or cash out.
`SHIFT_NEGATIVE_BALANCE`	The opening balance can't be negative.
`SHIFT_CLOSE_FROM_OTHER_TERMINAL`	This shift was opened on …. Close it from here anyway?
`SHIFT_OPEN_FOR_OTHER_TERMINAL`	This opens the drawer of … from another device. Open it from here anyway?
`SHIFT_SCOPE_INVALID`	Choose how the branch runs its shifts.
`DRAWER_REQUIRED`	Shifts in this branch run per till. Choose the drawer.
`DRAWER_NOT_THIS_TILL`	This till's cash goes into the drawer of …. It can't take money into another till's drawer.
`DRAWER_NOT_OPEN`	The drawer of … has no open shift. Choose an open drawer.
`CASH_REQUIRES_OPEN_DRAWER`	This till's drawer has no open shift, so it can't take cash. Open the shift, or use another payment method.
`COLLECTION_CASH_REQUIRES_SHIFT`	A cash collection goes into the drawer, so open a shift first.

Returns and refunds

Code	Message
`REFUND_AMOUNT_INVALID`	The refund amount has to be more than zero.
`REFUND_EXCEEDS_PAID`	A refund of … is more than the … that can still be refunded.
`REFUND_REASON_REQUIRED`	Enter a reason for the refund.
`REFUND_TENDER_NOT_ON_TICKET`	That payment method did not pay for this ticket, so nothing can be refunded to it.
`RETURN_CASH_REFUND_EXCEEDS_CASH_PAID`	This sale can refund only … in cash, and the refund is …. Choose the method the customer paid with.
`RETURN_REFUND_EXCEEDS_TENDER`	This sale can refund only … to that payment method, and the refund is ….
`RETURN_REFUND_REQUIRES_SHIFT`	A refund is recorded in the open shift, so open a shift first.
`RETURN_CASH_REFUND_REQUIRES_SHIFT`	A cash refund comes out of the drawer, so open a shift first.
`RETURN_NOT_APPROVED`	Only an approved return can be processed.
`RETURN_NOT_PENDING`	Only a pending return can be approved.
`RETURN_NO_INVENTORY_LINK`	That product isn't linked to a stock item, so it can't be returned to stock.
`RETURN_QUANTITY_EXCEEDS_ORDERED`	The return is more than what's left on the order line.
`RETURN_REFUND_EXCEEDS_PAID`	A refund of … is more than the … the customer paid for the returned units.
`RETURN_QUANTITY_INVALID`	The return quantity has to be more than zero.
`RETURN_REASON_REQUIRED`	Enter a reason for the return.
`REVERSE_QUANTITY_INVALID`	The reversal quantity has to be more than zero.
`RMA_CANNOT_SCRAP`	This RMA can't be scrapped in its current status.
`RMA_DEFECT_REQUIRED`	Describe the defect.
`RMA_NOT_APPROVED`	Repair can't start until the RMA is approved.
`RMA_NOT_COMPLETABLE`	This RMA can't be closed in its current status.
`RMA_STORE_ONLY_ON_REPAIRED_CLOSE`	A store can only be chosen when closing a repaired RMA — that's the only step that puts the unit back in stock.
`RMA_NOT_FOUND`	That RMA no longer exists.
`RMA_NOT_IN_REPAIR`	Only an RMA in repair can be marked repaired.
`RMA_NOT_PENDING`	Only a pending RMA can be approved.
`RMA_NUMBER_REQUIRED`	Enter the RMA number.
`RMA_UNKNOWN_ACTION`	That RMA action isn't recognised.

Customers and accounts

Code	Message
`ON_ACCOUNT_EXCEEDS_BALANCE`	An on-account payment can't be more than the ticket still owes (…). Enter the amount owed.
`ON_ACCOUNT_REQUIRES_CUSTOMER`	An on-account payment needs a customer on the ticket.
`ADJUSTMENT_AMOUNT_ZERO`	The adjustment amount can't be zero.
`ADJUSTMENT_NOTES_REQUIRED`	Enter a note for the adjustment.
`CHARGE_AMOUNT_INVALID`	The charge amount has to be more than zero.
`COLLECTION_ON_ACCOUNT_NOT_ALLOWED`	A debt can't be collected on account. Choose a method that takes money.
`CUSTOMER_NAME_REQUIRED`	Enter the customer's name.
`CUSTOMER_PHONE_DUPLICATE`	A customer with the phone number … already exists.
`CUSTOMER_PHONE_REQUIRED`	Enter the customer's phone number.
`ADDRESS_REQUIRES_CUSTOMER`	A ticket type that needs a delivery address has to need a customer too.
`CUSTOMERS_MODE_REQUIRES_CUSTOMER_TYPE`	A department that opens on customer search needs a customer entity type configured first.
`PHONE_EMPTY`	Enter a phone number.
`PHONE_TOO_SHORT`	The phone number has to be at least 8 digits.

Selling

Code	Message
`IDEMPOTENCY_KEY_REUSED`	This request was already recorded as … — open it and check it before entering it again.
`POS_NOT_READY`	The till isn't set up yet. Finish the setup checklist first.
`TICKET_REQUIRES_FIELDS`	This ticket is missing required details.
`AMOUNT_EXCEEDS_LINE_TOTAL`	The discount can't be more than the line total.
`AMOUNT_EXCEEDS_SUBTOTAL`	The discount can't be more than the subtotal.
`SURCHARGE_TICKET_ONLY`	That charge applies to the whole ticket, not to one item.
`SURCHARGE_ALREADY_APPLIED`	That charge is already on this ticket.
`CANNOT_MANUALLY_APPLY_TAX`	Tax is applied automatically and can't be added as a discount.
`CANNOT_REMOVE_AUTO_TAX`	Automatic tax can't be removed by hand.
`CANNOT_SPLIT_ALL`	At least one item has to stay on the original ticket.
`DISCOUNT_EXCEEDS_TOTAL`	The total discount can't be more than the ticket subtotal.
`ENTRY_ENTITY_LINK_ALREADY_SET`	This ticket already records where it was opened.
`ENTRY_ENTITY_LINK_INVALID`	The ticket needs to know where it was opened.
`GIFT_REASON_REQUIRED`	Enter a reason to gift an item.
`INVALID_AMOUNT`	The discount amount has to be more than zero.
`INVALID_PERCENTAGE`	The discount percentage has to be between 0 and 100.
`INVALID_PRICE`	The unit price can't be negative.
`INVALID_QUANTITY`	The quantity has to be more than zero.
`INVALID_RECIPE_CUSTOMIZATION_PAYLOAD`	Pick a substitute ingredient.
`INVALID_TICKET_STATE`	Only an open or paid ticket can be closed.
`LINE_DISCOUNT_NOT_FOUND`	This item has no discount to remove.
`NO_ACTIVE_ORDERS`	A ticket with no items can't be closed.
`NO_DEFAULT_TICKET_TYPE`	No default ticket type is set. Set one in Settings.
`NO_DISCOUNT_SPECIFIED`	Choose a discount type, a percentage or an amount.
`NO_LINES_TO_SPLIT`	Select at least one item to split.
`RECEIPT_TICKET_VOIDED`	This ticket was voided — there's no receipt to reprint.
`RECEIPT_TICKET_NOT_SETTLED`	This ticket isn't paid yet — only a paid or closed ticket has a receipt to reprint.
`PAYMENT_METHOD_NOT_FOUND`	This payment method no longer exists. Reopen the payment screen and pick another.
`PAYMENT_METHOD_TENDER_INVALID`	Choose a payment type: cash, electronic or on account.
`ORDER_ALREADY_GIFTED`	A gifted item can't be voided.
`ORDER_ALREADY_SENT`	Can't change an item already sent to the kitchen
`ORDER_ALREADY_VOIDED`	This item is already voided.
`ORDER_CANCELLED`	A cancelled item can't be voided.
`ORDER_NOT_ACTIVE`	This item is voided, cancelled or gifted and can't be changed.
`ORDER_NOT_FOUND`	That item is no longer on this ticket.
`ORDER_NOT_NEW`	Only an item that hasn't been sent yet can be removed.
`PAYMENT_AMOUNT_INVALID`	The payment amount has to be more than zero.
`REMOVAL_NOT_ALLOWED`	… can't be removed from this item.
`REOPEN_REASON_REQUIRED`	Enter a reason to reopen the ticket.
`REQUIRED_MODIFIER_MISSING`	… needs at least … selection(s).
`SUBSTITUTE_NOT_ALLOWED`	That substitute isn't allowed for ….
`SUBSTITUTE_NOT_FOUND`	The substitute ingredient couldn't be loaded.
`SUBSTITUTE_UOM_INCOMPATIBLE`	The substitute's unit doesn't match the original ingredient's unit.
`TARGET_ENTITY_INACTIVE`	The selected target isn't active.
`TARGET_ENTITY_OCCUPIED`	The selected target already has an open ticket.
`TICKET_ALREADY_IN_DEPARTMENT`	This ticket is already in that department.
`TICKET_ALREADY_PAID`	This ticket is fully paid. Reopen or refund it before adding items or discounts.
`TICKET_ALREADY_VOIDED`	This ticket is already voided.
`TICKET_CLOSED`	This ticket is closed.
`TICKET_DEPARTMENT_ALREADY_ASSIGNED`	This ticket already has a department. Use Move to change it.
`TICKET_DEPARTMENT_LOCKED`	A ticket's department can only change while it's new or open and not yet paid in full.
`TICKET_DEPARTMENT_REQUIRED`	Choose a department to move to.
`TICKET_FULLY_PAID`	This ticket is already fully paid.
`TICKET_HAS_PAYMENTS`	This ticket has already taken a payment. Refund it first, or split before taking payment.
`TICKET_HAS_PROCESSED_RETURNS`	This ticket has processed returns that put stock back on the shelf, so it can't be reopened.
`TICKET_NOT_CLOSED`	Only a closed ticket can be reopened.
`TICKET_NOT_EMPTY`	This ticket already has items or payments on it, so it was kept.
`TICKET_PAID`	This ticket is already paid. Split before taking payment.
`TICKET_REQUIRES_ADDRESS`	This ticket type needs a delivery address.
`TICKET_REQUIRES_CUSTOMER`	This ticket type needs a customer, so the customer can't be removed.
`TICKET_REQUIRES_SCHEDULED_AT`	This ticket type needs a scheduled time, so it can't be cleared.
`TICKET_STATUS_CHANGED`	This ticket's status changed in the meantime. Refresh and try again.
`TICKET_STATUS_GROUP_IN_USE`	Tickets have used this group. Hide it instead of deleting it.
`TICKET_STATUS_GROUP_NOT_APPLICABLE`	This status group does not apply here: it is hidden, or not used for this ticket's type.
`TICKET_STATUS_NOT_IN_GROUP`	That status is not available in this group.
`TICKET_STATUS_STATE_IN_USE`	Tickets have used the status "…". Hide it instead of deleting it.
`TICKET_STATUS_SYSTEM_GROUP`	The payment statuses cannot be changed here.
`TICKET_STATUS_TICKET_VOIDED`	This ticket is voided, so its status cannot change.
`TICKET_STATUS_TRANSITION_FORBIDDEN`	You do not have permission for this ticket status change.
`TICKET_STATUS_TRANSITION_NOT_ALLOWED`	This status cannot follow the current one.
`TICKET_TYPE_ALREADY_ASSIGNED`	This ticket already has a type.
`TICKET_TYPE_DEPARTMENT_CONFLICT`	The department decides the ticket type.
`TICKET_TYPE_LOCKED`	A ticket's type can only change while it's new or open.
`TICKET_TYPE_NOT_FOUND`	That ticket type is no longer available.
`TICKET_VOIDED`	This ticket is voided.
`TOTAL_BELOW_PAID`	This would drop the ticket total below the amount already paid (…). Refund … EGP first.
`TOTAL_NEGATIVE`	This would make the ticket total negative. Reduce or remove the ticket discount first.
`UNPAID_BALANCE`	This ticket still has … unpaid.
`VOID_REASON_REQUIRED`	Enter a reason to void the item.
`CURRENCY_MISMATCH`	Amounts in different currencies can't be added together.
`CANNOT_DEACTIVATE_DEFAULT`	The default ticket type can't be deactivated. Make another type the default first.
`CANNOT_DEACTIVATE_DEFAULT_DEPARTMENT`	This is the default department. Make another one the default first.
`CANNOT_DEACTIVATE_LAST_DEPARTMENT`	This is the only active department. The POS needs at least one to sell.
`CANNOT_DEFAULT_INACTIVE_DEPARTMENT`	An inactive department cannot be the default. Activate it first.
`TICKET_TYPE_CODE_TAKEN`	Another ticket type already uses this code.
`TICKET_TYPE_IN_USE_BY_DEPARTMENT`	This ticket type is still used by a department. Change the department first.
`ALREADY_VOIDED`	This kitchen ticket is already voided.
`CANNOT_DEACTIVATE_SELF`	You can't deactivate your own account.
`DUPLICATE_SUBSTITUTE`	This item is already an allowed substitute for that ingredient.
`MOVEMENT_ITEM_REQUIRED`	Choose a stock item.
`MOVEMENT_QUANTITY_INVALID`	The quantity has to be more than zero.
`MOVEMENT_UOM_REQUIRED`	Choose a unit of measurement.
`QUANTITY_PRECISION`	… is not exact to 4 decimals, in this unit or in the base unit. Enter fewer decimals or use the base unit.
`STATE_MISMATCH`	This item isn't in the state the change expects. Refresh and try again.
`SUBSTITUTE_SAME_AS_ORIGINAL`	A substitute has to differ from the original ingredient.

Products

Code	Message
`CALCULATION_NOT_FOUND`	That discount is no longer on this ticket.
`CALC_TYPE_NOT_FOUND`	That discount type no longer exists.
`CALC_TYPE_INACTIVE`	That type has been deactivated and can no longer be applied.
`RECIPE_INGREDIENT_NOT_FOUND`	That ingredient isn't part of this product's recipe.
`VARIANT_REQUIRED`	Pick a variant for this product.
`BARCODE_TAKEN`	Another active product already uses this barcode.
`PRODUCT_TILE_COLOR_INVALID`	The button colour is not one of the available colours.
`CALCULATION_TYPE_IN_USE`	This calculation type is used on existing tickets and can't be deleted.
`CALC_NAME_AR_EMPTY`	Enter the Arabic name of the calculation type.
`CALC_PERCENTAGE_RATE_INVALID`	A percentage rate can't be more than 100.
`CALC_RATE_NEGATIVE`	The rate can't be negative.
`CATEGORY_ALREADY_ACTIVE`	This category is already active.
`CATEGORY_ALREADY_INACTIVE`	This category is already inactive.
`CATEGORY_HAS_PRODUCTS`	This category still has active products. Move them first.
`CATEGORY_HAS_SUBCATEGORIES`	This category still has sub-categories. Remove them first.
`CATEGORY_NAME_AR_EMPTY`	Enter the Arabic name of the category.
`CATEGORY_SELF_PARENT`	A category can't be its own parent.
`COST_PRICE_NEGATIVE`	The cost price can't be negative.
`DUPLICATE_BARCODE`	Another stock item already uses the barcode ….
`NOT_VARIANT_PRODUCT`	Only a variant product can have variants.
`PRODUCT_ALREADY_ACTIVE`	This product is already active.
`PRODUCT_ALREADY_INACTIVE`	This product is already inactive.
`PRODUCT_IMAGE_EMPTY`	The image is empty.
`PRODUCT_IMAGE_INVALID`	The image data isn't in a supported form.
`PRODUCT_IMAGE_TOO_LARGE`	The image has to be … KB or smaller.
`PRODUCT_IMAGE_TYPE_UNSUPPORTED`	Product images have to be WebP, JPEG or PNG.
`PRODUCT_NAME_AR_EMPTY`	Enter the Arabic name of the product.
`PRODUCT_PRICE_NEGATIVE`	The price can't be negative.
`RECIPE_AND_DIRECT_CONFLICT`	A product can't have both a recipe and a direct stock link. Clear one first.
`UNKNOWN_CALC_METHOD`	That calculation method isn't recognised.
`VARIANT_NAME_AR_EMPTY`	Enter the Arabic name of the variant.
`VARIANT_PRICE_NEGATIVE`	The variant price can't be negative.

Purchasing and suppliers

Code	Message
`PO_CANNOT_CANCEL`	A closed or cancelled purchase order can't be cancelled.
`PO_CANNOT_CLOSE`	Only a received or partially received purchase order can be closed.
`PO_CLOSED_OR_CANCELLED`	This purchase order is closed or cancelled, so nothing can be received against it.
`PO_CREATED_BY_REQUIRED`	The purchase order needs a creator.
`PO_LINE_ALREADY_RECEIVED`	A fully received line can't be cancelled.
`PO_LINE_CANCELLED`	Nothing can be received against a cancelled line.
`PO_LINE_COST_NEGATIVE`	The unit cost can't be negative.
`PO_LINE_ITEM_REQUIRED`	Choose a stock item for the line.
`PO_LINE_OVER_RECEIVE`	Receiving … would exceed the … ordered (… already received).
`PO_LINE_QUANTITY_INVALID`	The ordered quantity has to be more than zero.
`PO_LINE_RECEIVE_INVALID`	The received quantity has to be more than zero.
`PO_LINE_UOM_REQUIRED`	Choose a unit of measurement for the line.
`PO_NOT_APPROVED`	Approve the purchase order before receiving against it.
`PO_NOT_DRAFT`	Lines can only be added to a draft purchase order.
`PO_NO_LINES`	Add at least one line before approving.
`PO_NUMBER_DUPLICATE`	Purchase order number … already exists.
`PO_NUMBER_REQUIRED`	Enter the purchase order number.
`PO_SUPPLIER_REQUIRED`	Choose a supplier.
`PURCHASE_INVOICE_DISCOUNT_INVALID`	The invoice discount must be between 0 and the lines' total (…).
`PURCHASE_INVOICE_LINE_BONUS_INVALID`	A bonus quantity cannot be negative.
`PURCHASE_INVOICE_LINE_DISCOUNT_INVALID`	A line discount must be between 0 and the line's total (…).
`PURCHASE_INVOICE_LINE_ITEM_REQUIRED`	Each line needs an item.
`PURCHASE_INVOICE_LINE_PRICE_INVALID`	A unit price cannot be negative.
`PURCHASE_INVOICE_LINE_QUANTITY_INVALID`	A line's quantity must be more than zero.
`PURCHASE_INVOICE_LINE_UOM_REQUIRED`	Each line needs a unit.
`PURCHASE_INVOICE_NO_LINES`	Add at least one line.
`PURCHASE_INVOICE_NUMBER_REQUIRED`	The invoice needs a number. Try again.
`PURCHASE_INVOICE_PAID_INVALID`	The amount paid now cannot be negative.
`PURCHASE_INVOICE_PO_LINE_MISMATCH`	This line is not on the purchase order, or its item or unit differs from the order's line.
`PURCHASE_INVOICE_PO_MISMATCH`	This purchase order belongs to another supplier or branch.
`PURCHASE_INVOICE_SUPPLIER_NUMBER_DUPLICATE`	Supplier invoice … is already booked (…).
`PURCHASE_INVOICE_SUPPLIER_REQUIRED`	Choose the supplier.
`PURCHASE_INVOICE_VAT_INVALID`	VAT cannot be negative.
`SUPPLIER_INACTIVE`	This supplier is deactivated. Reactivate it to book an invoice.
`SUPPLIER_LEDGER_SIGN_INVALID`	That amount is not allowed for this kind of entry.
`SUPPLIER_OPENING_BALANCE_FUTURE`	The cut-over date cannot be in the future.
`SUPPLIER_OPENING_BALANCE_LOCKED`	The opening balance is set before anything else is booked for the supplier. Use a balance adjustment.
`SUPPLIER_PAYMENT_AMOUNT_INVALID`	The amount must be at least one piaster.
`SUPPLIER_PAYMENT_METHOD_ON_ACCOUNT`	On account is not a way to pay a supplier. Choose how they were actually paid.
`SUPPLIER_PAYMENT_METHOD_REQUIRED`	Choose how it was paid (transfer, InstaPay, cheque…).
`SUPPLIER_PAYMENT_REQUIRES_SHIFT`	Paying from the drawer needs an open shift on this branch.
`SUPPLIER_REFUND_AMOUNT_INVALID`	The amount must be at least one piaster.
`SUPPLIER_REFUND_EXCEEDS_CREDIT`	The supplier does not owe us that much. They owe us only ….
`SUPPLIER_REFUND_EXCEEDS_RETURN`	The refund cannot be more than the return's value (…).
`SUPPLIER_REFUND_INVALID`	The refund cannot be negative.
`SUPPLIER_REFUND_REQUIRES_SHIFT`	Taking money into the drawer needs an open shift on this branch.
`SUPPLIER_RETURN_CREDIT_INVALID`	The credit note's amount cannot be negative.
`SUPPLIER_RETURN_DISCOUNT_INVALID`	The discount must be between 0 and the lines' total (…).
`SUPPLIER_RETURN_EXCEEDS_INVOICE`	Invoice line … has only … left to return.
`SUPPLIER_RETURN_INVOICE_MISMATCH`	This invoice belongs to another supplier or branch.
`SUPPLIER_RETURN_LINE_ITEM_REQUIRED`	Each line needs an item.
`SUPPLIER_RETURN_LINE_MISMATCH`	This line is not on the invoice, or its item differs from the invoice line's.
`SUPPLIER_RETURN_LINE_PRICE_INVALID`	A line's price cannot be negative.
`SUPPLIER_RETURN_LINE_QUANTITY_INVALID`	A line's quantity must be more than zero.
`SUPPLIER_RETURN_LINE_UOM_REQUIRED`	Each line needs a unit.
`SUPPLIER_RETURN_LOT_INSUFFICIENT`	Lot … holds only ….
`SUPPLIER_RETURN_LOT_MISMATCH`	This lot is not this item's in this store.
`SUPPLIER_RETURN_LOT_REQUIRED`	Choose the lot that goes back to the supplier.
`SUPPLIER_RETURN_NO_LINES`	Add at least one line.
`SUPPLIER_RETURN_NUMBER_REQUIRED`	The return needs a number. Try again.
`SUPPLIER_RETURN_PRICE_PRESET_INVALID`	Choose the invoice price, the price after bonus, or type a price.
`SUPPLIER_RETURN_REASON_INVALID`	Choose why the goods go back.
`SUPPLIER_RETURN_SERIAL_NOT_ON_INVOICE`	Serial … was not delivered on this invoice line.
`SUPPLIER_RETURN_SUPPLIER_REQUIRED`	Choose the supplier.
`SUPPLIER_RETURN_VAT_INVALID`	VAT cannot be negative.
`SUPPLIER_NAME_REQUIRED`	Enter the supplier's Arabic name.
`PURCHASE_INVOICE_STORE_MISMATCH`	This purchase order is received into store "…".
`PO_STORE_LOCKED`	Goods were already received against this purchase order, so its store can no longer change.

Stock and branches

Code	Message
`INVALID_BATCH`	The batch number can't be empty.
`INVALID_COST`	The unit cost can't be negative.
`INVALID_LINES`	Some of the selected items are no longer active on this ticket.
`INVENTORY_UNIT_FACTOR_INVALID`	The stock drawn per unit sold must be more than zero.
`INVALID_SERIAL`	The serial number can't be empty.
`NOT_SERIAL_TRACKED`	This product isn't serial-tracked.
`NO_INVENTORY_LINK`	This product isn't linked to a stock item, so it can't be serial-tracked.
`SERIAL_ALREADY_IN_USE`	Serial number … is already on another open ticket.
`SERIAL_NOT_AVAILABLE`	Serial number … isn't available at this branch.
`SERIAL_QUANTITY_FIXED`	A serial-tracked item is always quantity 1.
`SERIAL_REQUIRED`	This product is serial-tracked. Pick a serial number.
`BATCH_RECALLED_STOCK_ONLY`	All remaining stock of … at this branch is under recall (…) and cannot be sold.
`BATCH_SELLABLE_STOCK_SHORT`	Only … of … can be sold at this branch; the rest of its stock is expired or under recall. Remove the extra quantity, or deal with the expired or recalled stock first.
`BATCH_COST_NEGATIVE`	The cost per unit can't be negative.
`BATCH_INSUFFICIENT_STOCK`	Batch … only has … left; … can't be taken from it.
`BATCH_EXPIRY_MISMATCH`	Batch … is already in stock with expiry …, but this delivery says …. Check the batch number or the expiry date.
`BATCH_MOVEMENT_REQUIRED`	The receiving movement is missing.
`BATCH_NOT_ALLOWED`	A batch number doesn't apply to a basic-tracked item with weighted-average costing.
`BATCH_NUMBER_REQUIRED`	Enter a batch number for this batch-tracked item.
`BATCH_QUANTITY_INVALID`	The batch's initial quantity has to be more than zero.
`BATCH_REVERSE_EXCEEDS_INITIAL`	This reversal would exceed the batch's initial quantity of ….
`BRANCH_HAS_STOCK`	This branch still has a balance on … item(s) (a negative balance counts too) — transfer or adjust them first.
`BRANCH_IS_DEFAULT`	The default branch can't be deleted.
`BRANCH_NAME_EMPTY`	Enter the branch name.
`BRANCH_REQUIRED`	Choose a branch.
`COSTING_METHOD_CHANGE_WITH_STOCK`	The costing method can't change while stock exists. Reconcile the stock to zero first.
`COSTING_METHOD_REQUIRED`	Choose a costing method.
`COUNT_ALREADY_APPROVED`	An approved count can't be cancelled.
`COUNT_NOT_IN_PROGRESS`	Lines can only be added to a count that's in progress.
`COUNT_NOT_SUBMITTED`	Only a submitted count can be approved.
`COUNT_NO_LINES`	A count with no lines can't be submitted.
`COUNT_NUMBER_REQUIRED`	Enter the count number.
`COUNT_TYPE_INVALID`	That count type isn't recognised.
`DEDUCT_QUANTITY_INVALID`	The quantity to deduct has to be more than zero.
`DEFAULT_BRANCH_EXISTS`	There is already a default branch.
`DESTRUCTION_EXCEEDS_REMAINING`	You can't destroy …; only … is left.
`DESTRUCTION_METHOD_REQUIRED`	Choose a destruction method.
`DESTRUCTION_QUANTITY_INVALID`	The quantity has to be more than zero.
`DESTRUCTION_REASON_REQUIRED`	Enter a reason for the destruction.
`DUPLICATE_SERIAL`	Some of these serial numbers already exist: …
`INSUFFICIENT_STOCK`	Not enough stock: … available, … needed.
`INVALID_INVENTORY_ITEM`	Choose a stock item.
`INVENTORY_ALREADY_ACTIVE`	This stock item is already active.
`INVENTORY_ALREADY_INACTIVE`	This stock item is already inactive.
`INVENTORY_ITEM_REQUIRED`	Choose a stock item.
`INVENTORY_ITEM_TYPE_REQUIRED`	Choose the item type.
`INVENTORY_NAME_AR_REQUIRED`	Enter the Arabic name.
`INVENTORY_NAME_EN_REQUIRED`	Enter the English name.
`INVENTORY_TRACKING_MODE_REQUIRED`	Choose a tracking mode.
`INVENTORY_UOM_REQUIRED`	Choose the base unit of measurement.
`SERIAL_CANNOT_REENTER`	Serial … cannot be received here.
`SERIAL_ITEM_REQUIRES_BASE_UNIT`	This item is serial-tracked: one serial is one piece, so use the piece unit.
`RECALL_LOT_REQUIRED`	Enter the lot number to recall.
`RECALL_NOT_ACTIVE`	Only an active recall can be resolved.
`RECALL_REASON_REQUIRED`	Enter a reason for the recall.
`SERIAL_ISSUED_MOVEMENT_REQUIRED`	The issuing movement is missing.
`SERIAL_MOVEMENT_REQUIRED`	The receiving movement is missing.
`SERIAL_NOT_FOUND`	That serial number isn't on record.
`SERIAL_NOT_SOLD`	Serial number … hasn't been sold.
`SERIAL_NOT_WRITTEN_OFF`	Serial number … isn't a written-off unit of this item at this branch, so it can't be added back.
`SERIAL_NUMBERS_REQUIRED`	Enter the serial numbers for this serial-tracked item.
`SERIAL_NUMBER_REQUIRED`	Enter the serial number.
`TRACKING_MODE_CHANGE_BLOCKED`	The tracking mode can't change while stock exists. Reconcile the stock to zero first.
`TRANSFER_SERIAL_COUNT_MISMATCH`	Transferring … units needs exactly … serial numbers; … were picked.
`SERIAL_COUNT_INCREASE_NOT_ALLOWED`	A count can't add units of a serial-tracked item. Receive the found units through "Receive Stock" with their serial numbers, then count again.
`SERIAL_COUNT_MISMATCH`	Removing … units needs exactly … serial numbers; … were picked.
`RECEIVE_SERIAL_COUNT_MISMATCH`	Receiving … units (bonus included) needs exactly … serial numbers; … were entered.
`SERIAL_ADJUST_INCREASE_NOT_ALLOWED`	A serial-tracked item cannot be adjusted up. Receive the units through "Receive Stock" with their serial numbers instead.
`SERIALS_DUPLICATE`	The same serial number was picked twice.
`UOM_BASE_FACTOR_ZERO`	The conversion factor can't be zero.
`UOM_DUPLICATE_NAME`	A unit called … already exists in the … group.
`UOM_GROUP_MISMATCH`	That unit doesn't belong to the item's unit group.
`UOM_IN_USE`	This unit is in use and can't be deleted.
`STORE_REQUIRED`	Choose a store.
`STORE_NAME_REQUIRED`	Enter the store's name.
`STORE_NAME_TOO_LONG`	A store name is at most … characters.
`STORE_NAME_DUPLICATE`	This branch already has a store named "…".
`STORE_NOT_FOUND`	This store does not exist.
`STORE_NOT_IN_BRANCH`	This store belongs to another branch.
`STORE_INACTIVE`	Store "…" is deactivated.
`STORE_SELLING_CHANGED`	The branch's selling store just changed. Try again.
`STORE_IS_SELLING`	This is the selling store — make another store the selling store first.
`STORE_HAS_STOCK`	Store "…" still holds … item(s) — transfer or adjust them first.
`STORE_HAS_OPEN_COUNT`	Store "…" has an open count — approve or cancel it first.
`STORE_SELLING_SWITCH_NEEDS_CONFIRM`	… item(s) are only in the current selling store — transfer them to the new store before selling them.
`BRANCH_INACTIVE`	Branch "…" is deactivated.
`BRANCH_HAS_OPEN_TICKETS`	This branch still has open tickets — close or void them first.
`BRANCH_HAS_OPEN_SHIFT`	This branch still has an open shift — close it first.
`SERIAL_NOT_IN_SELLING_STORE`	Serial … is not in the selling store "…" — transfer it first or ring another unit.
`TRANSFER_SAME_STORE`	Choose a different store to receive the goods.
`TRANSFER_NUMBER_REQUIRED`	A transfer needs a number.
`TRANSFER_LINE_ITEM_REQUIRED`	Each transfer line needs an item.
`TRANSFER_LINE_UOM_REQUIRED`	Each transfer line needs a unit.
`TRANSFER_LINE_QUANTITY_INVALID`	A line's quantity must be above zero.
`TRANSFER_LOTS_DO_NOT_COVER_STOCK`	The lots of "…" in store "…" cover only … of the … in stock — count or reconcile it first.
`TRANSFER_LOT_INSUFFICIENT`	Lot … holds only ….
`TRANSFER_LOT_MISMATCH`	This lot is not this item's in the store you are transferring from, or the item keeps no lots.
`TRANSFER_SERIALS_NOT_SERIAL_ITEM`	"…" keeps no serial numbers — send the line without them.

Printing, tills and the kitchen display

Code	Message
`PRINTER_CAP_EXCEEDED`	You've reached your plan's printer limit. Deactivate a printer or upgrade your plan to add more.
`NO_ACTIVE_RECEIPT_PRINTER`	There's no active receipt printer for this branch. Add or enable one in Settings → Printers, or use browser print.
`NO_RECEIPT_TEMPLATE`	There's no active receipt template. Set one as default in Settings → Templates.
`HOST_UNREACHABLE`	The print program didn't answer. Check that the till app is open and connected on the PC with the printer, then try again.
`PRINTING_DISABLED`	Printing isn't turned on for this business, so the receipt can't be sent to a printer.
`DUPLICATE_ROUTING`	The same printer and category appear more than once.
`INVALID_KDS_RECALL`	This kitchen ticket can't be recalled from its current state.
`INVALID_KDS_RUSH`	This kitchen ticket can't be rushed in its current state.
`INVALID_KDS_TRANSITION`	This kitchen ticket can't advance from its current state.
`INVALID_PAIRING_PIN`	The pairing PIN is missing, expired or wrong.
`PAIR_LOCAL_NOT_LOOPBACK`	Only the till app on the server computer itself pairs automatically. Pair this till with the PIN.
`PAIR_LOCAL_ALREADY_PAIRED`	This computer's till is already paired as “…”. Ask an admin to revoke it in Settings → Tills; it then pairs itself again. Or pair it with the PIN.
`PAIR_LOCAL_NO_CONTEXT`	This server has no single shop and branch to pair the till into automatically. Pair it with the PIN.
`INVALID_PRINTER`	One of the printers in this routing is missing, switched off, or not a receipt or kitchen printer.
`PRINTER_HAS_HISTORY`	This printer has print history, so it can't be deleted. Deactivate it instead.
`PRINTER_INACTIVE`	Printer … is deactivated. Reactivate it before a test print.
`SERVER_TILL_NOT_FOUND`	That till is not the one on the server's PC, so the server's printers cannot be moved to it.
`PRINTER_IS_DEFAULT`	The default printer can't be deleted. Make another printer the default first.
`ROUTING_BRANCH_REQUIRED`	Category routing is saved per branch, and this session has no branch. Sign in as a user with a branch and try again.
`ROUTING_DUPLICATE_PRINTER`	‹…› is routed to more than one kitchen printer. The kitchen ticket prints on one printer only — choose one.
`ROUTING_PRINTER_UNUSABLE`	‹…› is not connected — no printer name is set for it, so nothing sent to it can print. Choose another printer or set it up under Printers.
`STATION_HAS_ACTIVE_TICKETS`	This station still has active kitchen tickets and can't be deleted.
`KDS_ROUTING_CONFLICT`	This item is already routed to the … station. Remove it there first.
`TEMPLATE_IS_DEFAULT`	The default template can't be deleted. Make another template the default first.
`TERMINAL_NAME_REQUIRED`	Enter the till name.
`TERMINAL_NAME_TAKEN`	A till called … already exists.
`PRINTER_NAME_TAKEN`	There is already a printer called "…" — pick another name.
`TERMINAL_PRINTER_NOT_RECEIPT`	"…" is not a receipt printer. Pick a receipt printer for this till.
`TERMINAL_REVOKED`	This till has been revoked and can no longer be edited.
`INVALID_REGISTRATION_TOKEN`	This till's pairing is not valid. Pair the till again.
`TERMINAL_VERSION_INVALID`	The till version isn't valid.
`TERMINAL_DRAWER_INVALID`	A till without a drawer must use the drawer of another active till in the same branch that has its own.
`TERMINAL_HAS_OPEN_SHIFT`	This till's drawer has an open shift. Close it before removing the drawer.
`TERMINAL_IS_A_DRAWER`	Other tills put their cash in this till's drawer. Point them to another drawer first.

Code	Message
`FORBIDDEN`	You don't have permission for this action
`UNAUTHORIZED`	Your session has expired. Sign in again.
`USER_CAP_EXCEEDED`	You've reached your plan's active-user limit. Deactivate a user or upgrade your plan to add more.
`INVALID_CREDENTIALS`	Invalid email or password.
`ACCOUNT_DISABLED`	This account is disabled.
`EMAIL_TAKEN`	A user with this email already exists.
`STARTUP_SCREEN_NOT_AUTHORIZED`	This user cannot open that startup screen. Pick another, or give them the permission it needs.
`UNKNOWN_STARTUP_SCREEN`	That startup screen no longer exists. Pick another.
`EMAIL_EMPTY`	Enter an email address.
`EMAIL_EXISTS`	This email is already registered.
`EMAIL_INVALID`	That isn't a valid email address.
`INVALID_PASSWORD`	The current password is wrong.
`NO_ACTIVE_TENANTS`	This account has no active business.
`NO_PENDING_OWNER`	There is no pending owner account to claim.
`OWNER_ALREADY_EXISTS`	An owner account already exists.
`SETUP_CODE_REQUIRED`	This step needs the setup code from the server computer, or a signed-in owner.
`SETUP_CODE_INVALID`	The setup code is not correct.
`ROLE_IN_USE`	This role is still assigned to users. Remove it from them first.
`ROLE_NAME_TAKEN`	A role called … already exists.
`SAME_PASSWORD`	The new password has to differ from the current one.
`SYSTEM_ROLE_IMMUTABLE`	The Admin role can't be deleted.
`TENANT_NAME_EMPTY`	Enter the business name.
`USER_ALREADY_DEACTIVATED`	This user is already deactivated.

Settings, rules and tables

Code	Message
`DEPARTMENT_MOVE_REQUIRES_RELEASE_CONFIRMATION`	This ticket is seated at …. Confirm releasing it before moving it.
`ENTITY_LINK_NOT_FOUND`	That link is no longer on this ticket.
`NUMERATOR_NOT_FOUND`	That numbering sequence no longer exists. Pick another one.
`DEPARTMENT_INACTIVE`	That department has been deactivated.
`DEPARTMENT_NAME_TAKEN`	Another department already uses this name. Two departments with the same name are two identical choices in the till's department list.
`DEPARTMENT_NOT_FOUND`	This department no longer exists. It may have been deleted while this dialog was open.
`DEPARTMENT_REQUIRES_ENTITY_SCREEN`	A department that opens on a floor plan needs at least one screen selected.
`DEPARTMENT_SCREEN_NOT_FOUND`	One of the selected screens no longer exists. Reopen the dialog to see the current list.
`DEPARTMENT_TICKET_TYPE_INACTIVE`	That ticket type is no longer active. Pick another one.
`DEPARTMENT_TICKET_TYPE_REQUIRED`	Pick a ticket type for this department.
`NUMERATOR_PAD_WIDTH_INVALID`	The padding width is out of range.
`NUMERATOR_PREFIX_TOO_LONG`	The prefix is too long.
`NUMERATOR_RESET_POLICY_LOCKED`	This numbering sequence has already issued numbers, so its reset policy can't change. Create a new one instead.
`SELECT_AT_LEAST_ONE_SCREEN`	A department opens only this screen. Give it another screen before deleting this one.
`ENTITY_TYPE_HAS_INSTANCES`	Cannot delete: this entity type has existing instances. Remove all instances first.
`COMMAND_KEY_REQUIRED`	Choose the action this rule runs.
`DEFAULT_STATE_EMPTY`	Choose a default state.
`DROPDOWN_OPTIONS_REQUIRED`	A dropdown field needs at least one option.
`ENTITY_NAME_EMPTY`	Enter a name.
`ENTITY_SCREEN_BACKGROUND_EMPTY`	The background picture is empty.
`ENTITY_SCREEN_BACKGROUND_INVALID`	The background picture isn't in a supported form.
`ENTITY_SCREEN_BACKGROUND_TOO_LARGE`	The background picture has to be … KB or smaller.
`ENTITY_SCREEN_BACKGROUND_TYPE_UNSUPPORTED`	Floor plan backgrounds have to be WebP, JPEG or PNG.
`ENTITY_STATE_EMPTY`	Choose a state.
`ENTITY_STATE_UNDECLARED`	This type has no state called ….
`ENTITY_TYPE_MISMATCH`	That item belongs to a different type.
`ENTITY_TYPE_NAME_AR_EMPTY`	Enter the Arabic name of the type.
`ENTITY_TYPE_NOT_FOUND`	That entity type no longer exists.
`RULE_NAME_TAKEN`	A rule called … already exists. Choose another name.
`RULE_DEPARTMENT_SCOPE_UNSUPPORTED`	This event isn't about a ticket, so it can't be limited to departments.
`RULE_ACTION_STATUS_INVALID`	This action names a status group or status that does not exist (group "…", status "…"). Choose an existing group and status.
`RULE_NOT_FOUND`	That rule no longer exists.
`SEED_WOULD_DESTROY_DEPARTMENTS`	This business already has departments the sample data would replace. Remove them first, or skip the sample data.
`SEED_WOULD_DESTROY_RULE_SCOPES`	Some rules are limited to departments the sample data would replace. Clear those rules' departments first, or skip sample data.
`SEED_WOULD_DESTROY_STATUS_GROUPS`	Status groups use ticket types the sample data would replace. Take those ticket types out of the status groups first, or skip the sample data.
`SEED_WOULD_DESTROY_TICKET_TYPES`	This business already has ticket types the sample data would replace. Remove them first, or skip the sample data.
`SETUP_ALREADY_COMPLETE`	Setup has already been completed.
`SYSTEM_RULE`	A system rule can't be deleted.

Backups, database and updates

Code	Message
`BACKUP_CORRUPT`	The backup file is damaged and can't be restored.
`BACKUP_DISK_FULL`	There isn't enough disk space for a backup.
`BACKUP_NOT_FOUND`	That backup no longer exists.
`BACKUP_UNAVAILABLE`	Backups aren't available on this server.
`BACKUP_VERIFY_FAILED`	The backup was written but failed verification. Try again.
`NOTHING_STAGED`	There is no update ready
`STALE_RELEASE`	The ready release changed; try again
`EXECUTOR_UNAVAILABLE`	The updater service is not running
`RUN_IN_PROGRESS`	A check or an update is already running
`RETRY_EXHAUSTED`	This release has run out of attempts
`UPDATER_DISABLED`	Automatic updates are off
`BACKUP_FAILED`	The backup failed; the update did not start
`MIGRATION_ORPHAN_BRANCH_ROWS`	The database holds stock rows for branches that do not exist, so the upgrade stopped and nothing changed. Contact support.

General

Code	Message
`NOT_FOUND`	This record no longer exists. Refresh and try again.
`VALIDATION_ERROR`	Some fields need attention. Check the highlighted fields and try again.
`INTERNAL_ERROR`	Something went wrong on the server. Try again, and contact support if it keeps happening.
`NETWORK_ERROR`	Couldn't reach the server. Check the connection and try again.
`UNKNOWN_ERROR`	An unexpected error occurred.
`CONCURRENCY_CONFLICT`	This record was changed elsewhere. Reload it and try again.
`INVALID_REQUEST_BODY`	The request was incomplete or malformed. Check the fields and try again.
`SCALE_BARCODE_CHECK_DIGIT`	Invalid barcode (check digit). Scan it again.
`SCALE_BARCODE_UNREADABLE`	No scale layout reads this barcode.
`SCALE_BARCODE_PRODUCT_MISMATCH`	The sticker carries scale code …, which is not this product's.
`SCALE_BARCODE_WEIGHT_ON_PIECE`	This is a weight sticker for a product sold by the piece.
`SCALE_BARCODE_COUNT_ON_MEASURE`	This is a count sticker for a product sold by weight or length.
`SCALE_BARCODE_PRICE_UNPRICED`	The weight cannot be worked out from a price sticker: the product has no price.
`SCALE_BARCODE_PRICE_ON_PIECE`	A price sticker is for a product sold by weight or length only.
`SCALE_RULE_NAME_INVALID`	Enter a name for the layout.
`SCALE_RULE_PREFIX_INVALID`	The prefix is one or two digits starting with 2.
`SCALE_RULE_VALUE_KIND_INVALID`	Choose what the sticker carries: a weight, a price or a count.
`SCALE_RULE_CODE_LENGTH_INVALID`	Code digits run from … to ….
`SCALE_RULE_VALUE_LENGTH_INVALID`	Value digits run from … to ….
`SCALE_RULE_DECIMALS_INVALID`	Decimals are 0 to 3 for a weight or a price, and 0 for a count.
`SCALE_RULE_LENGTH_MISMATCH`	The digits add up to …; a sticker has ….
`SCALE_RULE_PREFIX_TAKEN`	Another active layout already starts with ….
`SCALE_CODE_INVALID`	A scale code is digits only, at most ….
`SCALE_CODE_TAKEN`	Scale code … is used by another active product.
`QUANTITY_MUST_BE_WHOLE`	This product is sold by the piece, so its quantity must be a whole number.
`QUANTITY_TOO_PRECISE`	The most decimal places this product takes: ….
`SALE_UNIT_MISMATCH`	That unit does not match how this product is sold.
`QUANTITY_DECIMALS_INVALID`	The number of decimals is not allowed for this way of selling.
`SOLD_BY_SERIAL_CONFLICT`	A product sold by weight or length cannot use a serial-tracked item.
`INVALID_DATE_RANGE`	The start date has to be on or before the end date.
`ALREADY_ACTIVE`	This calculation type is already active.
`ALREADY_INACTIVE`	This calculation type is already inactive.
`STATUS_BOOTSTRAP_KEY_INVALID`	A status group's template key must be lower-case letters, digits and underscores.
`STATUS_CODE_DUPLICATE`	The code "…" is already used. Choose another.
`STATUS_CODE_INVALID`	A status code must be lower-case letters, digits and underscores.
`STATUS_COLOR_INVALID`	Choose a colour for the status.
`STATUS_GROUP_NAME_REQUIRED`	Enter the group's Arabic and English names.
`STATUS_GROUP_NAME_TOO_LONG`	A group name is at most … characters.
`STATUS_GROUP_TICKET_TYPE_NOT_FOUND`	A ticket type in this group no longer exists. Reload and try again.
`STATUS_STATE_NAME_REQUIRED`	Enter the status's Arabic and English names.
`STATUS_STATE_NAME_TOO_LONG`	A status name is at most … characters.
`STATUS_STATE_NOT_FOUND`	A status in this form no longer exists. Reload and try again.
`STATUS_TRANSITION_PERMISSION_UNKNOWN`	A transition names an unknown permission.
`STATUS_TRANSITION_STATE_UNKNOWN`	A transition names a status that is not in this group.